This position is responsible for the direct supervision of all Client Specialists on their assigned shift and the front line management of all client situations that may arise. This position also acts as a Client Specialist and participates in direct care duties as needed.

Contact information is unavailable at this time.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Employee must have regular attendance/punctuality, be able to cooperate with others, and be completely honest.

Shift Coordination duties:
1. Oversees and directs all direct client care and behavior management for their assigned shift.
2. Troubleshoots any situations that may arise and utilizes appropriate resources when necessary.
3. Maintains adequate staffing at all times based on clients, work, and activity loads and in collaboration with fellow shift supervisors.
4. Monitors staff timesheets for completeness, accuracy, and overtime usage.
5. Trains staff in all aspects of client care and shift operations by following the LAP training and orientation plan and by using all available resources as necessary.
6. Creates and conducts performance evaluations for each staff member on their shift in accordance with the department policy. Identifies areas of standard or above work and creates action plans for areas in need of improvement.
7. Conducts any disciplinary action needed under the guidance of the Staff Manager and provides appropriate documentation.
8. Verifies that all applicable documentation is completed accurately, legibly, and within the designated time frame, such as daily documentations, medications, PCP, client roll call, PRN count.
9. Maintains PRN count to ensure accuracy before and end of shift.
10. Monitors Client Specialists and provides coaching as needed.
11. Monitors clients individual Master Plans and ensures they are being followed.
12. May be required to perform on-call duty for the LAP and to perform any of the subordinate duties.
13. Other duties as assigned.

Client Specialist duties:
1. Providing general oversight of the safety and well-being of the LAP clients.
2. Conducting safety and well being checks on LAP clients every 1-2 hours.
3. Verifying the accuracy of medication administered, documenting any errors and re-ordering medications as required.
4. Caring for client’s needs including conducting bed changes, cleaning kitchen and bathroom, doing dishes, cleaning client wheel chairs and walkers, doing laundry, restocking supplies in apartments, performing general cleaning including sweeping, mopping, etc.
5. Maintaining the Community Room including cleaning and restocking supplies as needed.
6. Maintaining staff logs and other documentation as required.
7. Other duties as assigned.

SUPERVISORY RESPONSIBILITIES
This position is responsible for directly supervising subordinate staff members. Supervision duties include assigning and scheduling work, training, and appraising performance.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or six months to one year related experience; or equivalent combination of education and experience.

ADDITIONAL SKILLS PREFERRED:
Education: Colorado State Medication Certification
Experience: One (1) year supervisory experience of 4 or more staff and/or 1 year Human Resource
experience.
Six (6) months health care experience

LANGUAGE SKILLS
Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, as well as Hilltop and program specific policies and procedures. Must be able to write routine documentation as required. Must be able to verbally communicate effectively with clients and co-workers.

MATHEMATICAL SKILLS
Must be able to add and subtract two digit numbers, and to multiply and divide by 10’s and 100’s. Must be able to perform these operations using units of American money, weight measurements, volume measurement, and distance. Must be able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY
Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

MENTAL ABILITY
Oral comprehension, written comprehension, memorization and the ability to write effectively are all required of this position.

CERTIFICATES, LICENSES, REGISTRATIONS
• CPR Certificate/First Aid Certificate
• Colorado Driver’s License
• Medication Administration Certification
• Certificate from Crisis Prevention Institute (CPI Training).

CLEARANCES
The following background checks are conducted by Hilltop Community Resources:
• Criminal background

EXPOSURE CATEGORY: [ 2 ] Job tasks involve no exposure to blood, body fluids, or tissue, but employment may require unplanned category 1 exposure.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Mobility:
• Must be able to stand 40% of the time; sit 20% of the time; walk 40% of the time.
• Climbing (ascends or descends ladders, stairs, scaffolding, ramps, etc., using feet and legs and/or hands and arms).
• Balancing (maintaining body equilibrium to prevent falling when walking, standing, crouching, or running on narrow, slippery, or erratically moving surfaces).
• Stooping (bending body downward and forward by bending spine at the waist).
• Kneeling (bending legs at knees to come to rest on knee or knees).
• Crouching (bending body downward and forward by bending legs and spine).
• Reaching (extending hand(s) and arm(s) in any direction).

Dexterity:
• Handling (seizing, holding, grasping, turning or otherwise working with hand or hands).
• Fingering (picking, pinching, or otherwise working primarily with fingers).
• Feeling (perceiving attributes of objects, such as size, shape, temperature, or texture, by touching with skin, particularly that of the fingertips).

Lifting:
• Must be able to exert up to 25 pounds of force frequently to lift and/or carry objects, and up to 50 pounds of force occasionally to lift and/or carry objects. Must be able to exert up to 100 pounds of force to push, pull, or otherwise move objects.

Communication:
• Must be able to express or exchange ideas by means of the spoken word. Must be able to clearly communicate with others by way of the English language.

Hearing:
• Must be able to perceive the nature of sounds at normal speaking levels with or without correction. Must be able to receive detailed information through oral communication, and to make the discriminations in sound.

Taste/Smell:
• Must be able to distinguish, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors, or recognize particular flavors and/or odors, using the tongue and/or nose.

Vision: Must have the following vision abilities:
• Close vision (clear at 20 inches or less).
• Far vision (clear at 20 feet or more).
• Depth perception (Three-dimensional vision. The ability to judge distances and spatial relationships so as to see objects where and as they actually are.)
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
• Color vision (ability to identify and distinguish colors).
• Field of vision (observing an area that can be seen up and down or right or left while eyes are fixed in a given point).

Physical effort:
• Medium work (moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently).

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical surroundings:
• 40% of time is spent indoors; 60% of time is spent outdoors.
• Occasionally exposed to physically and/or verbally aggressive clients.
• The noise level is usually moderate.